CONSUMER TERMS OF SERVICE

Last updated: 03/10/2025

INTRODUCTION
1. Terms. Thank you for choosing us. Before starting, please read these Consumer Terms of Service (“Terms”) carefully. They explain how you can use:(i) Our App (as described below) and this website;(ii) Cybersecurity functionalities (“Security Features”);(iii) Our eSIM data plans (“Data Plans”), provided by our trusted Technology Partner; and(iv) Any additional features and value-added services from third parties that come with certain data plans (“Extras”). Together, all of these – the “Service” or “Services”).
  
  These Terms are intended for users who utilize the Services for personal (non-commercial) use only. If you are using our Services on behalf of a business, organization, or any other entity, or under a business or corporate plan agreement, the Business Terms of Service shall apply.
2. Updates to the Terms. Services might be introducing new features or modifying current ones constantly. In addition, we may need to update the Terms by amending them from time to time (i) to comply with the law; (ii) to comply with orders/recommendations of regulatory authorities; (iii) to add additional functionality, services, features, technologies and/or benefits, or to remove the old ones; (iv) to correct errors and bugs; (v) to clarify the Terms; (vi) to prevent abuse or harm; (vii) for any other valid reason (e.g., for security reasons). You understand and agree that it is your obligation to review the Terms from time to time in order to stay informed on current rules and obligations. Notification of any material changes to the Terms that affect your rights or obligations will be provided in advance of such changes by reasonable means (e.g., via email or pop-up in an app). Unless it is stated by us otherwise, each update of the Terms comes into force as of the moment when amended Terms are published. Your continued use of the Services will be deemed acceptance thereof. You can also end your relationship with us at any time after the effective date of the updated Terms by closing your Account and/or not accessing Websites and Services.THE TERMS MAY CHANGE, SO IT IS IMPORTANT TO REVIEW THE TERMS PERIODICALLY.
3. Accessing the Services and/or Websites. You affirm that you are eighteen (18) or more years of age and have all rights and power to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with them.
4. Binding Legal Agreement. Please note that the Terms constitute a binding legal agreement between you or those you legally represent (collectively, “you” or “user”) and RV’S Mobile. You agree and accept to be bound by these Terms by either: (i) creating user account and/or other accounts to use Services (“Account”); (ii) downloading Software or accessing/using its Services and Websites; or (iii) otherwise electronically agreeing to be bound by these Terms.SERVICES ARE OFFERED TO YOU CONDITIONAL ON YOUR ACCEPTANCE OF THESE TERMS. PLEASE READ CAREFULLY ALL OF THEM. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OR ANY PROVISIONS HEREOF, PLEASE DO NOT ACCESS AND USE OUR WEBSITES, SOFTWARE AND/OR SERVICES.
5. RV’S Mobile. For the purpose of the Terms, “RV’S Mobile”, “we”, “us”, or “our” means RV’S Mobile esim ltd., a corporation organized under The Laws of Scotland United Kingdom
6. Privacy. For information about how we collect and process your personal data, please read our Privacy Policy.
SERVICES
1. eSIM Data Plans. We shall provide you eSIM with Data Plans and services based on the capabilities of supplied eSIM. The eSIM includes an electronic profile which will be downloaded to your device as part of activating the Services. The volume of data available for the operation of the Services will be made clear to you during the process of purchasing or topping up the Services. The Services will be available to you for the period specified at the time of purchase. When the mentioned period expires, any remaining Services will be lost, and no refund will be payable for those unused Services. Services under these Terms are provided on a pre-purchase basis only.
2. Security Features. Together with the Services, we may also provide Security Features, a bundle of cybersecurity functionalities designed to enhance your online safety and user experience:Virtual Location – This feature encrypts your internet connection by routing your online activity through a remote server. It also allows you to change your apparent location.
  
  Ad Blocker – This functionality blocks advertisements using DNS filtering. It prevents ads hosted on remote servers from being fetched and displayed. Please note that this feature does not block ads directly hosted on the content you are accessing, so not all ads may be blocked.
  
  Web Protection – This feature is designed to enhance your web browsing experience by blocking many trackers and potentially malicious websites through DNS filtering. These measures aim to reduce certain online risks, such as malware, phishing attempts, and data leaks, helping to create a more secure and private browsing experience. However, it does not provide absolute protection, and users should remain cautious while browsing online.
  
  The Ad Blocker and Web Protection features may be activated by default as soon as the associated Data Plan is activated on your device. These features can be disabled at any time. The Virtual Location feature is activated only on demand.
3. Extras. For certain Data Plans (whether non-subcription-based or Subscription-based), we may include complimentary Extras, such as promotional codes for additional third party based services. The type, scope, limitations, and any delayed availability of such Extras will be clearly indicated at the time of purchase on the applicable Data Plan card and during checkout.These Extras are provided by, and their availability depends on, solely third-party providers. While we do our best to ensure their availability at the time of your Data Plan activation, some may be temporarily or permanently unavailable at times.
  
  You might not always redeem Extras directly through the App – some may be delivered or redeemed via other channels, such as email or external platforms, as explained when you receive them.
  
  The availability of Extras may also change during the validity period of your Data Plan, depending on the preferences of the majority of users and seasonal factors. Please note that Extras are additional services – if one becomes unavailable, it won’t affect your core eSIM Data Plan, which remains fully functional.
GENERAL TERMS
1. Sign-Up Process
  1. You can sign up for Services on our Website or through the App.
  2. To complete the registration, you must set up an Account by providing certain information (e.g., your name, email address, billing information, etc.). All information you provide must be complete, accurate, true to the facts and kept up to date. Your Account is non-transferable.
  3. You agree to accept responsibility and are solely responsible for any and all usage and activities that occur under your Account or password, including, but not limited to, use of the Account by any other person, whether or not authorized by you. You are responsible for maintaining the confidentiality of your Account and its password, and for restricting access to your Account by any other party. To protect your Account, keep your password confidential. Do not reuse your Account password with other third party services or subscriptions. You agree to immediately notify us of any unauthorized use of your Account or password.
  4. Registration requires agreeing to our Terms, Privacy Policy and our Technology Partner’s Electronic-SIM (“E-SIM”) Terms and Conditions and Privacy Policy, which are an integral part of these Terms and are binding on every user of the Services.
2. Services Availability, Purchase and Activation
  1. Country Requirements. We reserve the right to limit certain Data Plan availability to specific countries and destinations. You can explore, choose, and purchase Data Plans on our Website or through the App.
  2. Device Requirements. Before purchase of the Services, you must have an unlocked, eSIM-compatible device – an exemplary list of compatible devices is provided.
  3. Downloading Your eSIM. Upon purchase, users need to download the eSIM onto their device for the Data Plans to be configured and utilized according to their order. The downloaded eSIM remains on the device even after Data Plan expiration or credit depletion. You can remove it any time, but to keep using your Data Plan, it needs to stay installed until the Data Plan is depleted or expired.
  4. Data Plan Activation:(i) Regular Data Plans (non-subscription-based Data Plans) include a standard 30-calendar-day activation period, allowing you to purchase your desired Data Plan before your trip. If you do not activate it yourself within 30 calendar days, we will automatically activate it for you, and the applicable usage period will commence.
    
    (ii) Subscription-based Data Plans activate immediately upon purchase, even if you haven’t downloaded the eSIM yet.
  5. To activate the Services for the regular Data Plans, users must first download the eSIM and then activate the associated Data Plan. eSim download and installation require a stable internet connection. Please be aware that you will be charged upon the purchase of a Data Plan, its automatic top-up or at the end of the billing cycle if you have an active subscription to your selected Data Plan, as defined below.
3. Auto Top-Up
  1. Data Plan’s automatic top-up feature (“Auto Top-Up“) allows users to automatically replenish their purchased Data Plan, ensuring uninterrupted access to mobile data services while traveling. This means that you don’t need to purchase and activate a new Data Plan every time the current Data Plan expires. Auto Top-Up is activated only upon user request, and can be disabled at any time through the App. By enabling Auto Top-Up, you agree to the following feature-specific terms:
    1. Activation and Authorization. Upon accessing the App, you are presented with the Auto Top-Up toggle for the relevant Data Plan. By actively enabling the Auto Top-Up with the chosen top-up amount, you authorize RV’S Mobile to initiate automatic data plan renewal upon depletion of the current Data Plan.
    2. Auto Top-Up Process. When the current Data Plan with an enabled Auto Top-Up feature is depleted: (i) a new Data Plan is automatically purchased, and (ii) Auto Top-Up remains enabled. If the payment fails, you will receive a notification regarding the payment error, Auto Top-Up will be disabled, and no further charge attempts will be made.
    3. Notifications. You will receive notification before Auto Top-Up occurs. Please disable the Auto Top-Up feature if you do not wish to replenish your current Data Plan.
    4. Exclusions. Auto Top-Up will not apply if: (i) the current Data Plan expires before the allocated data is fully used, or (ii) you manually disable the Auto Top-Up feature through the App.
    5. Disablement of Auto Top-Up. You can disable the Auto Top-Up feature at any time through the App. Upon disablement, any pre-scheduled top-ups of the Data Plan will be cancelled, and no further automatic replenishment will occur.
    6. Administrative Overrides. RV’S Mobile reserves the right to disable the Auto Top-Up feature if you lose access to the App, provided that you inform RV’S Mobile immediately about that and successfully complete the Account verification process.
4. Subscriptions
  1. Services subscriptions are offered as prepaid Data Plans with automatic recurring billing (“Subscription”). You can select a Subscription that best suits your travel needs and data preferences. The price of your Subscription depends on the type of Data Plan, selected data allowance, and any additional features provided with it.By submitting your payment details for purchase of the initial Subscription period, you (i) express your consent for the automatic renewal of the Services; (ii) hereby authorize us to charge your payment method designated at the time of payment and on a recurring basis upon each periodic renewal; (iii) confirm your acceptance of the offer to purchase our Services; and (iv) acknowledge and agree to these Terms and Privacy Policy.
  2. Pricing. Subscription fees are charged upfront for the full period at the time of purchase, and your Subscription will automatically renew at the end of each billing cycle unless you cancel beforehand. The Subscription price is displayed on our Website or in the App at the point of sale and reflects the amount payable for each billing cycle. Prices may vary depending on your location, applicable taxes, and currency.We reserve the right to update our pricing at any time. If the Subscription price changes, we will notify you in advance and provide the option to cancel your Subscription before the new price takes effect.
  3. Auto-renewal. At the end of your initial Subscription period, your Subscription will automatically renew for the same duration. The renewal will be charged at the then-current price to your saved payment method, unless you cancel your Subscription before the renewal date.
  4. Authorization and Payment Verification. To ensure uninterrupted Services, RV’S Mobile may perform a zero-authorization transaction – meaning a temporary pre-check of your payment method for USD0 or a small refundable amount – up to 40 days before your renewal date. This process helps verify that your payment method is active and reduces the risk of payment failure. Zero-authorization transactions do not result in any actual charges and are automatically reversed. This step will not be performed if you cancel your Subscription before the scheduled authorization.
  5. Renewal Notifications. We will notify you at least 7 calendar days prior to your renewal date, informing you of the upcoming charge and the current Subscription price at that time.
  6. Billing. We will charge your selected payment method 2 calendar days before the start of the next Subscription period unless you cancel your Subscription beforehand. If the initial payment attempt fails (for example, due to an expired card or insufficient funds), we may automatically retry the charge within 14 days after the scheduled Services renewal date. By using our Services, you authorize RV’S Mobile to perform these payment retries to help maintain uninterrupted access to your Subscription.Please note: If we are unable to successfully process the payment, your Subscription will be cancelled, and all related Services will be terminated at the end of the current Subscription period. To reactivate your preferred Subscription, you will be required to complete a new purchase process.
  7. Receipts and Billing History. After each successful payment, you will receive a receipt via email. You can also view your billing history and download invoices anytime by logging into your RV’S Mobileaccount through the App.
  8. Cancellation. You can cancel the automatic renewal of your Subscription at any time through your RV’S Mobile account in the App. Cancellation of the automatic renewal will stop future recurring billing and prevent your Subscription from renewing at the end of the current period. You will continue to have access to the applicable Services until the end of the initial Subscription term.
5. Refund policy
  1. Refunds for Non-Activated Data Plans. If the eSIM (i) has not been installed or (ii) has been installed on your device but the Data Plan is not activated, you may request a full refund.
  2. Refund for Activated Data Plans with (i) Unused or Minimally Used Data and/or (ii) Unused or Used Extras. If the eSIM has been installed and you have activated the Data Plan, it will be considered utilized, and a refund cannot be guaranteed. However, RV’S Mobile may consider a full or partial refund for your unused data and Extras under the following conditions outlined in this Refund policy.
  3. For non-subscription-based Data Plans refund may be granted if:(i) The non-subscription-based Data Plan has been activated – either as a new purchase or following a recurring (auto top-up) payment – but the data remains generally unused (more than 99% of the Data Plan balance left); and(ii) Any complimentary Extras provided with the Data Plan (if any) have not been activated or used, and(iii) the refund request is submitted within the period, specified in section 3.5.7.
  4. For subscription-based Data Plans full refund may be granted if:(i) Data usage does not exceed 5% of the monthly or quarterly Data Plan balance, no Extras have been activated or used, and(ii) the refund request is submitted within 14 calendar days of purchase or recurring payment.
  5. For subscription-based Data Plans partial refund may be granted if:(i) Data usage does not exceed 5% of the monthly or quarterly Data Plan balance, but Extras have been activated or used, and the refund request is submitted within 14 calendar days of purchase or recurring payment; or
    
    (ii) Data usage exceeds 5% but does not exceed 10% of the monthly or quarterly Data Plan balance, Extras have not been activated or used, and the refund request is submitted within 14 calendar days of purchase or recurring payment; or
    
    (iii) Data usage exceeds 5% but does not exceed 10% of the monthly or quarterly Data Plan balance, Extras have been activated or used, and the refund request is submitted within 14 calendar days of purchase or recurring payment.
    
    Please note: In any of the following cases partial refund may be applied, with the value (price) of the Data and the Extras used deducted from the total Data Plan price paid. Refund requests submitted after 14 calendar days from the purchase or recurring payment date are not eligible for any refund.
  6. Refund Restrictions. RV’S Mobile reserves the right to refuse any form of refund under the following circumstances:
    1. Evidence of Abuse: If there is evidence of abuse (e.g., repetitive refund requests), violation of our Terms, or any fraudulent activity related to usage of Services.
    2. Deleted Account: If you delete your account after purchasing a Data Plan and subsequently request a refund, no refund will be granted.
    3. Unrelated Charges: Refunds or compensation will not be granted for charges incurred from alternate phones, alternate SIM cards, alternate providers, third party roaming services, hotel phones, or any other charges not directly associated with your Account.
  7. Refund Period.(i) Refund requests for non-subscription-based Data Plans must be submitted within 30 calendar days of the Data Plan purchase date.
    
    (ii) Refund requests for Subscription-based Data Plans must be submitted within 14 calendar days of purchase or recurring payment.
    
    Please note: each Data Plan has its own validity period, and once it expires, no refunds will be provided.
    
    By using the Services, you acknowledge and agree that no refunds will be issued for any portion of:
    
    (i) a Subscription-based Data Plan relating to a previous billing cycle, or
    
    (ii) any non-subscription-based Data Plan that has been fully consumed or has expired.
  8. Refund Process. The decision to grant a full or partial refund is at the sole discretion of RV’S Mobile and RV’S Mobile does not guarantee the extent of your refund. RV’S Mobile’s decision regarding refund will be made within 5 working days of the submission of your eligible request. In case of the approved request, the refund will be processed within a reasonable time frame but no later than 30 calendar days.
  9. Additional requirements. In the event of the implementation of any special campaign or referral program, additional conditions and different policies may apply. This could include stipulations that discourage misuse of the campaign, rewards or referral programs. In case of any discrepancy between the terms, this refund policy shall prevail.
6. Provision of Services
  1. The Services to you will be provided by our Technology Partner – Zetexa Operations (Netherlands) B.V., a company registered in the Netherlands, having its registered office at Proostwetering 41, 3543 AC, Utrecht, registration number 52715469, VAT number NL850565558B01 (“Zetexa”), unless you are based in Australia, France, Germany, Japan, Poland, Singapore, Spain, the United Kingdom, or the United States. In such cases, the Services will be provided by the Zetexa group companies listed in the ‘End User Country and Contracting Entity’ section of the Technology Partner’s Electronic-SIM (“E-SIM”) Terms and Conditions.
  2. The Services will initiate promptly upon the successful download of the eSIM and activation of the associated Data Plan.
  3. The Services duration corresponds to the terms outlined in the purchased Data Plan.
  4. The Services conclude either upon the complete consumption of the Data Plan or upon the expiration of the Data Plan’s designated duration, whichever comes first.
  5. Each session of data usage which you undertake will be rounded up to the nearest kilobyte.
  6. The Services are provided on an “as is” and “as available” basis. We do not guarantee fault-free Services, and make no warranties regarding network coverage, quality, or availability. We will make reasonable efforts to ensure continuous availability, contingent upon our and/or our Technology Partner’s network capacity and connection availability.
  7. In case of a fault, upon awareness or notification by you, we will make reasonable efforts to promptly correct the issue.
  8. We reserve the right to select network operators and technology partners in the best interest of our business requirements. By using Services, you acknowledge that we may disclose and use your personal data for Services provision, subject to our Privacy Policy and our Technology Partner’s Privacy Policy.
  9. Unlimited Data Plans. RV’S Mobile’s Data Plans with open data capacity (the “Unlimited Data Plans“) are designed for individual, day-to-day consumer use by RV’S Mobile users. This section outlines the fair use of such plans and the actions RV’S Mobile may take to maintain service quality, access to high-speed data, network stability, and fairness for all RV’S Mobile’s users (“Fair Usage Policy“) .
    1. Consumer Use Only. Unlimited Data Plans are not intended for commercial use, resale, or use by groups of individuals. Users are prohibited from utilizing Unlimited Data Plans for the transmission of high volumes of data via access points connected to computers or other devices, or for any activities undertaken for profit or that involve continuous, heavy usage which may negatively impact the service quality for other RV’S Mobile users. The commercial resale or distribution of RV’S Mobile’s data services is strictly prohibited.
    2. Excessive Usage. RV’S Mobile reserves the right to intervene in rare cases where a user’s usage is excessively high (e.g., significantly exceeding the average usage of 99% of other RV’S Mobile users) or negatively impacts service for others. These interventions are designed to protect the experience of RV’S Mobile’s broader user base and ensure fair access to network resources.
    3. Full-Speed Data Allocation. Unlimited Data Plans are divided into two categories:
      1. Regular Unlimited Data Plan. Users on the Regular Unlimited Data Plan receive an allocation of 5 GB of full-speed data per 24-hour period. Once this 5 GB allocation is used within that period, data speeds will be reduced to 1 Mbps for the remainder of the 24-hour cycle. At the start of each new 24-hour cycle, the 5 GB full-speed data allocation resets.
      2. Ultra Plan. Users on the Ultra Plan receive an allocation of 30 GB of full-speed data per monthly billing cycle. Once the 30 GB allocation is used within that billing cycle, data speeds will be reduced to 1 Mbps for the remainder of that cycle. At the beginning of each new billing cycle, a fresh 30 GB full-speed data allocation will be provided, provided the user maintains their Ultra Plan subscription.
    4. Prohibited Activities. Users are strictly prohibited from using the Unlimited Data Plans for any of the following:
      1. Bulk machine-to-machine data applications;
      2. Continuous streaming of content intended to replace a fixed-line internet connection;
      3. Any activities that negatively impact the performance of RV’S Mobile’s or its Technology Partner’s network or degrade the experience of other RV’S Mobile users.
      4. Excessive tethering or sharing of data via hotspot with multiple devices or users beyond occasional personal use.
    5. Network and Usage Monitoring. RV’S Mobile reserves the right to monitor data usage patterns and to regulate or limit excessive/abnormal use.
    6. Traffic Shaping and Throttling. To maintain service quality, RV’S Mobile may implement traffic shaping or throttling measures during periods of high network demand or in specific locations. These measures are designed to preserve service quality, protect overall network performance and ensure fair access for all users. Such measures may include reducing data speeds, removing access to certain tariff allowances or Bolt-ons, or disconnecting the user’s eSIM service.
    7. RV’S Mobile’s Right to Intervene. RV’S Mobile reserves the right to take appropriate measures if there is evidence of misuse or a violation of this Fair Usage Policy. In cases where a user’s data usage negatively impacts other users or network performance, RV’S Mobile may, at its discretion, take actions such as (i) temporarily reducing data speeds, (ii) limiting access to services, or (iii) suspending or terminating the Services. If a user’s usage significantly exceeds that of 99% of RV’S Mobile users, RV’S Mobile may notify the user, investigate potential violations, and take further actions, including temporary or permanent suspension of access to the Unlimited Plan. If a breach of this Fair Usage Policy is suspected, RV’S Mobile will attempt to contact the user and provide notice prior to any restrictions, limitations, or disconnections, unless extenuating circumstances (such as safety or security concerns) prevent prior notice.
    8. Final Provisions. This Fair Usage Policy is not exhaustive. RV’S Mobile reserves the right to amend this policy as necessary. Users are encouraged to use their Unlimited Plans responsibly to avoid negatively impacting the service for other users. Failure to comply with this policy may result in additional restrictions, or disconnection.
7. Roaming
  1. When using the Services while roaming, different laws and regulations may apply, and we disclaim liability for non-compliance. Roaming may incur higher charges, depleting your Data Plan at an accelerated rate.
8. Suspension
  1. We may temporarily suspend the Services for upgrades, modifications, or maintenance, aiming to minimize disruption and provide advance notice, when possible, through Website, App, or email.
  2. We reserve the right to suspend the Services without notice if:
    1. You breach usage conditions or notified policies described in Terms.
    2. Pending investigation following a complaint against you.
    3. You fail to provide necessary information for regulatory compliance.
    4. We suspect fraudulent or unlawful access to Services.
    5. Compliance with government, regulatory, or emergency services orders is required.
    6. There is a need to prevent network damage caused by you or your Account.
    7. Operational, emergency, or security reasons necessitate suspension.
9. Monitoring
  1. To the extent required by applicable law, regulations, orders from government authorities or to the extent necessary to protect us and other users, we may monitor and, if obliged, disclose information related to your Account data and/or Services used.
10. Your obligations
  1. You agree to use the Services in accordance with these Terms and acknowledge your responsibility for all Services, related functionalities or additional features, provided with your Data Plan.
  2. You are responsible for configuring your device to properly utilize the Services, adhering to regulations and instructions from us or the device supplier.
  3. You must:
    1. Avoid using the Services for fraudulent, unlawful, or abusive communication;
    2. Refrain from using the Services for criminal or unlawful activities;
    3. Act in a manner that does not affect the operation of our networks;
    4. Refrain from sending or uploading content that infringes third-party intellectual property rights;
    5. Use the Services for personal use only, refraining from commercial dealings;
    6. Utilize the Services in accordance with the Terms;
    7. Comply with applicable laws and regulations in your home country or the country of residence or presence;
    8. Provide proof of identity, if requested.
  4. It is your responsibility to delete the eSIM from your device before passing it to another person. Any failure to do so allows the new user to access the remaining pre-activated or pre-purchased Services.
  5. Adhere to reasonable security procedures and standards for the Services. We may communicate security issues and general information through our Website, App or dedicated emails.
11. Lost or Stolen Device
  1. Inform us promptly if the device with activated Services is lost or stolen. You remain responsible for Services usage until notification. Email us at support@rv-esim.com for lost or stolen devices. We will take reasonable action to cancel Services on the lost or stolen device within 72 hours, subject to the Account verification.
12. Content
  1. You are solely responsible for all content, information, and communications transmitted using the Services, acknowledging that we have no responsibility for deletion, corruption, or failure to store transmitted content.
CHARGES
1. The costs linked to the purchased Services are disclosed to you before the purchase, and by completing it or initiating Subscription, you agree to these charges. We reserve the right at our reasonable discretion to modify or adjust the charges for any Services, including Subscription renewal prices, at any time by updating the pricing information on Website and/or App or by sending you a notification prior to charging with an upcoming payment amount.
2. All charges for Services include applicable value-added tax and any other sales taxes, duties, or levies imposed by relevant authority, or governmental agencies.
PAYMENTS
1. Services are provided on a pre-purchase basis.
2. You agree to pay us for any paid Services you purchase from us, as well as all other charges incurred under your Account, including applicable taxes and fees associated with your purchase of the Services.
3. Payment Methods. To purchase Services directly through us, you must provide us with a current and valid method of payment, such as a credit or debit card or any other payment method available on the Website or an App.
4. Billing and invoicing. By providing us with a payment method, you (i) represent that you are authorized to use the payment method you provided and that any payment information you provide is true and accurate; (ii) authorize us to charge the payment method you provided; and (iii) authorize us to charge you for any paid Services you chose when making a purchase. You can view your purchase history in your Account.
5. The issuance and delivery of invoices are the sole responsibility of the Services provider – our Technology Partner, conducted through the designated electronic means.
6. Users requesting invoices for acquired Services are required to contact us via dedicated email – support@rv-esim.com. The period for this process depends on the rules and regulations established by the Technology Partner, with information available at the aforementioned email address.
7. Payment Providers. Purchases may be handled via multiple payment companies (e.g., Moonflash Limited, registered at Regent House, 316 Beulah Hill, London, United Kingdom, SE19 3HF; NordSec B.V., registered at Fred. Roeskestraat 115, 1076 EE Amsterdam, the Netherlands (exclusively for PayPal payments); Lagosec, Inc. registered at 651 N Broad St Suite 206, Middletown, New Castle, Delaware 19709, United States). To find out more on how payment companies process your personal data, please refer to our Privacy Policy.
8. Fraud Protection. RV’S Mobile reserves the right to verify credit/debit card payments prior to completing your purchase.
9. Free Trials. We or our partners may offer a free trial for our paid Services before charging your payment method (“Free Trial”).
  1. The duration of the Free Trial, its use and other details will be outlined during a sign-up and/or in the promotional materials. Eligibility for the Free Trial is determined at our sole discretion, and we may limit or withdraw the Free Trial option at any time without notice, as permitted by applicable law.
  2. If it is determined that a Free Trial offer has been used more than the permitted number of times by the same individual, device, or email address, we reserve the right to immediately terminate access to any Services derived from that free trial coupon, and any benefits (e.g., credits) provided as a result of the Free Trial will also be revoked. Additionally, we may limit user to just one Free Trial or promotion for any paid Services and will not allow the combining of Free Trials or other promotional offers.
10. If you have any questions related to payments, please contact us at support@rv-esim.com.
TERMINATION
1. Termination by us:
  1. We reserve the right to terminate your Account and any purchased Data Plans, and to immediately discontinue the provision of Services, in the event of a material breach of these Terms. Upon such termination, no refunds will be issued for any unused data, remaining Subscription periods or any accumulated credits related to the Services.
  2. In the event of termination by us, we also reserve the right to refuse the creation of a new Account or to deny the provision of Services in any capacity.
2. Termination by you:
  1. You can terminate agreement with us and revoke your right to the Services at any time by notifying us as per clause 6.2.3.
  2. If, before depletion or expiration of a Data Plan purchased, you notify us of termination because we can no longer provide the Services to you, unrelated to any action by you, you may request a refund of the proportional value of unused Services. Otherwise, termination does not entitle you to any refund.
  3. To terminate, email us at support@rv-esim.com from the email address associated with your Account or contact our support through chatbot via App – termination process will be initiated subject to Account verification.
3. Revocation of Services. Upon termination of your Account, or cancelation, depletion or expiration of your Data Plan – whether purchased as a regular plan or through a Subscription – your access to the Services, including any additional Services (such as Security Features or Extras) as part of the applicable Data Plan, will be immediately revoked.
DISCLAIMER OF WARRANTIES
1. Reasonable efforts are taken to improve the accuracy and integrity of the Services, but complex software is never wholly free from defects, errors, and bugs. We give no warranty or representation that the Services will be wholly free from defects, errors, and bugs, such as downtime, loss of data, corrupt data, service delay, mistakes, out-of-date information, or other. Notwithstanding any other provision of the Terms, we reserve the right to modify, suspend, or terminate access to the Services, or any functionality comprising a part of the Services at any time. In no event, to the extent permitted under applicable law, will we be liable for making these changes. In exceptional and very limited cases, Services may be unavailable from time to time due to human, digital, mechanical, telecommunication, software, and other failures. We cannot predict or control when such downtime may occur and cannot control the duration of such downtime.THE SERVICES, SOFTWARE AND WEBSITES ARE PROVIDED “AS IS” AND WITH ALL FAULTS. WE MAKE NO REPRESENTATION OR WARRANTY WHATSOEVER REGARDING THE COMPLETENESS, ACCURACY, ADEQUACY, SUITABILITY, FUNCTIONALITY, AVAILABILITY, OR OPERATION OF THE SERVICES, SOFTWARE OR WEBSITES. YOU ACKNOWLEDGE THAT WE DO NOT HAVE CONTROL OVER YOUR USE OF THE SERVICES, AND WE DO NOT WARRANT THE PERFORMANCE OR RESULTS THAT MAY BE OBTAINED THROUGH YOUR USE OF THE SERVICES, SOFTWARE OR WEBSITES. YOU ASSUME ALL RISKS AND RESPONSIBILITY FOR YOUR USE OF THE SERVICES, SOFTWARE OR WEBSITES AND FOR ANY LOSS OF OR ERRORS IN ANY DATA OR INFORMATION. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING THROUGH COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, WE NEITHER WARRANT NOR REPRESENT THAT YOUR USE OF THE SERVICES WILL NOT INFRINGE THE RIGHTS OF ANY THIRD PARTIES, NOR THAT THE SERVICES WILL BE AVAILABLE FOR YOUR ACCESS OR USE, NOR THAT OPERATION OF THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED. PLEASE NOTE THAT SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN ADDITION, YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM ONE JURISDICTION TO ANOTHER JURISDICTION.
LIMITATION OF LIABILITIES
1. There are inherent risks in relying upon, using, transmitting, or retrieving any data and/or content on the internet, and we urge you to make sure you understand these risks before using the Services, Websites and App. RV’S Mobile disclaims all responsibility for the behavior of its users and/or visitors when they access or use the Services, Websites, App and any additional functionalities or features provided with Data Plans and provisioned by third parties.YOUR USE OF THE SERVICES, WEBSITES AND SOFTWARE IS AT YOUR OWN RISK. NEITHER RV’S Mobile, NOR ANY OF ITS PARENTS, SUBSIDIARIES OR AFFILIATES, NOR ANY OF THEIR EMPLOYEES, OFFICERS OR DIRECTORS, SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF DATA OR INFORMATION OF ANY KIND, LOSS OF BUSINESS, LOST PROFITS, INTERRUPTION OF BUSINESS, COST OF COVER OR ANY OTHER DAMAGES) ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS OR THE USE OR INABILITY TO USE THE SERVICES, WEBSITES, SOFTWARE OR ANY RELATED FEATURE OR FUNCTIONALITY PROVIDED WITH OR INCLUDED IN THE DATA PLAN WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE TOTAL AGGREGATE LIABILITY OF RV’S Mobile ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED WHAT YOU PAID TO US DURING TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY AND SHALL NOT INCLUDE ATTORNEY FEES OR COURT COSTS IRRESPECTIVE OF ANY LAWS OR STATUTES THAT MAY PRESCRIBE OTHERWISE. YOU ACKNOWLEDGE THAT THE AMOUNT OF FEES PAYABLE BY YOU TO RV’S Mobile HEREUNDER REFLECT THE ALLOCATION OF RISK SET FORTH IN THE TERMS AND THAT RV’S Mobile WOULD NOT HAVE ENTERED INTO THE AGREEMENT WITH YOU WITHOUT THE LIMITATIONS ON ITS LIABILITY CONTAINED IN THIS SECTION.
2. Some jurisdictions restrict or do not allow the limitation of liability in contracts (e.g., limitation of liability for death or personal injury caused by other party’s negligence, fraud, or fraudulent misrepresentation, willful misconduct, or gross negligence). As a result, respective provisions of this Section may not apply to you. In cases where such restrictions on the limitation of liability apply, the liability of RV’S Mobile shall be limited to the fullest extent permitted by certain applicable law.
3. Please also note, that we implemented security measures aimed at securing the Services, Websites and App; nevertheless, the internet is not a secure network and system reliability could be impaired independently of our efforts and will. In addition, we cannot be held liable for unpredictable events such as cyber-attacks, security breaches regarding the transmission of data or for performance guarantees regarding the volume and speed of data transmissions. Users are responsible for taking all appropriate measures to protect their own data, software, equipment, and systems, particularly from contamination by any viruses circulating on the internet.
INDEMNIFICATION
1. You agree, at your own expense, to indemnify, defend, and hold harmless RV’S Mobile, its parents, subsidiaries, and affiliates and their officers, directors, employees, agents, distributors, and licensees from and against any judgments, losses, deficiencies, damages, liabilities, costs, claims, demands, suits, and expenses (including, without limitation, reasonable attorneys’ fees, expert witness fees, and expenses) incurred in, arising out of or in any way related to (i) your breach of these Terms; (ii) your (or any other users of your Account) use of the Services; (iii) your violation of any applicable laws, rules, and regulations; or (iv) your negligence or willful misconduct. RV’S Mobile shall not be responsible for any delay or disruption to your use of the Services, including any damages stemming therefrom caused by circumstances falling under this Section.
LICENSE TERMS
1. Software. For easier access to and use of our Services, you may need to download and install our software on a device. Below see the terms and conditions applicable to the use of such software (“Software” or “App”). Pursuant to these Terms, “Software” or “App” means any mobile and desktop software applications and any other software (including any releases, updates, enhancements, functionalities or revisions) and any documentation that accompanies or is made available in connection with such software provided by us to you for your use of the Services.
2. License Grant. Subject to these Terms and provided that you comply with the Terms we grant you a limited, revocable, non-exclusive, personal, non-transferable, non-sublicensable, non-assignable, fixed-term license (the “License”) to download, install and use a copy of the Software on a compatible device that you own or control. No other right or license, express or implied, of any kind is granted to you hereunder with respect to the Services and/or Software.
3. Apple Requirements. For the sake of clarity, in respect to the Software that is downloaded from Apple, Inc. (“Apple”) App Store, the License is limited to the use of such Software on any Apple-branded devices that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that such Software may be accessed and used by other accounts associated with you via family sharing or volume purchasing features.
4. We Retain all Rights. The Software used pursuant to these Terms is licensed, not sold, and you receive no title to or ownership of any copy, or of the Software itself, or even more so of the Services and Websites. You receive no rights to the Software other than those specifically granted in Section 10. We and/or our licensors retain all rights, title and interest in and to the Services, Software, Websites, and any portion thereof. All rights are reserved unless otherwise explicitly expressed. RV’S Mobile and other marks are protected trademarks, owned by Nord companies and you are forbidden from registration, adoption, or any other use of trademarks, trade names, symbols, or signs that are either identical or confusingly similar to any trademarks owned by Nord.
5. Feedback. You hereby grant RV’S Mobile and/or its affiliated companies a perpetual, irrevocable, worldwide license to use Feedback (as defined below) you communicate to us without reimbursement or compensation, without any obligation to report on such use, and without any other restriction. You waive (or agree not to enforce) any and all rights that may now or in future exist (including moral and equivalent rights) in Feedback. (“Feedback” refers to any recommendation, idea, proposal, suggestion, feedback, review, or other input related to Services, Software, Website).
APPLICATION PLATFORM TERMS
1. App Store. If you downloaded our Software from Apple App Store or if you are using such Software and Services on any Apple-branded device, you acknowledge that you have read, understood, and agree to the following notice regarding Apple: These Terms are concluded between you and RV’S Mobile, not with Apple, and Apple is not responsible for the Services and the content thereof. If you need any support with respect to Services, please contact us, not Apple as they are under no obligation whatsoever to furnish any maintenance or support services with respect to Services. To the extent that the Services fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Services to you; to the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the Services. Apple is not responsible for addressing any claims by you or any third party relating to the Services or your possession and/or use of the Services, including: (i) product liability claims; (ii) any claim that the Services fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement, and discharge of any third-party claim that the Services and/or your possession and use of the application infringe that third party’s intellectual property rights. You agree to comply with any applicable third-party terms, when using the Services. Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms. You hereby represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
2. Other Stores. If our Software is downloaded from any other store, platform, marketplace (e.g., Google Play, Amazon Appstore, Microsoft Store, HUAWEI AppGallery, etc.), you acknowledge that you have read, understood, and agree to the user terms of use of such stores, platforms, and marketplaces. RV’S Mobile is the licensor of the Software and Services agent, Zetexa is the provider of the eSIM with data service plans based on eSIM technology and other related services, and any other third party (e.g., operator of the store, platform, marketplace) is not a party to these Terms.
GOVERNING LAW AND DISPUTE RESOLUTION
1. Jurisdiction. These Terms shall be governed by, and construed in accordance with, the laws of the state of Delaware, without reference to its choice of law rules. However, some countries (including countries of the European Union) have laws that require contracts to be governed by the mandatory provisions of the local laws of the consumer’s country. In such cases, mandatory provisions of the local laws of your country of residence apply.
2. Judicial Resolution of Disputes. Before filing a claim against RV’S Mobile, please try to resolve the dispute informally by sending us a written notice of dispute at support@rv-esim.com that includes your name, a detailed description of the dispute, and the relief you seek. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved, you or RV’S Mobile may bring a formal proceeding. You and RV’S Mobile agree that any judicial proceeding to resolve claims relating to the Terms will be brought in the courts of the State of Delaware. If you reside in a country (including countries of the European Union) where laws provide consumers the right to bring disputes in their local courts, in such cases, mandatory provisions of the local laws of your country of residence apply. We always strive to address your concerns without needing a formal legal case.
3. Online Dispute Resolution in the EU. If you are a consumer, you may report the dispute to a consumer dispute body in your country of residence, in accordance with local regulations and practices. If you reside in the European Economic Area or Switzerland, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.
4. NO CLASS ACTIONS. YOU AND RV’S Mobile AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND RV’S Mobile AGREE OTHERWISE IN WRITING, THE ARBITRATOR OR JUDGE MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. ALSO, THE ARBITRATOR OR JUDGE MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER RV’S Mobile USERS.
MISCELLANEOUS
1. Entire Agreement. These Terms, along with any rules, guidelines, or policies published on the Website constitute the entire agreement between RV’S Mobile and you with respect to your use of our Services, Website and App.
2. Amendments. No amendment to these Terms by you shall be effective unless acknowledged in writing by RV’S Mobile. Notwithstanding the foregoing, RV’S Mobile reserves the right, in its sole discretion, to modify these Terms or the policies referenced herein at any time as set forth above.
3. Severability. If any portion of these Terms is found to be unenforceable or invalid for any reason, that provision will be limited or eliminated to the minimum extent necessary so that the rest of these Terms will otherwise remain in full force and effect.
4. Assignment. You may not assign its rights or obligations under these Terms without the prior written consent of RV’S Mobile but may be assigned by RV’S Mobile without restriction.
5. Non-Waiver. RV’S Mobile’s failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.
6. Third-Party Components. You acknowledge that Services, App, Security Features and Websites, may incorporate, embed, be combined with, or may otherwise interact with third-party computer programs, applications, services, links, and components (“Third-Party Components”). For the avoidance of doubt, Section “Disclaimer of Warranties” and Section “Limitation of Liabilities” of these Terms apply to the foregoing interaction with Third-Party Components. Where our Website or App contains links to other websites and/or resources provided by third parties, which include third-party social media websites such as Facebook, Instagram, and LinkedIn, they are provided for your information only. Please review the third-party website’s terms of use and other policies carefully and make sure you understand them before you engage in any transaction.
7. Linking to our Websites. You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
8. Communication with RV’S Mobile. You may provide notices, requests, information, and other communications to RV’S Mobile via our customer support. You agree to receive communications from us electronically, e.g., by email, through our App, and customer support platforms, and consent that such notifications have the same legal power as communication in writing. We may communicate to you in order to advise you about provision, changes, or additions to the Services or for other purposes that are reasonable or required by applicable law. When communicating with our customer support representatives, you agree to be respectful and kind. In addition, you undertake to provide accurate data for communication with us and, if your contact details have changed, update them in your Account immediately. RV’S Mobile is not liable if you do not receive certain notices regarding the Services upon your failure to update your contact details.
9. Export. RV’S Mobile may be subject to the United States (U.S.), United Kingdom, and European Union export and re-export control laws and regulations or similar laws applicable in other jurisdictions, including the Export Administration Regulations (“EAR”) maintained by the U.S. Department of Commerce. You warrant that you are (i) not located in any country to which the U.S., the European Union, the United Kingdom or other relevant jurisdiction has embargoed goods or has otherwise applied any economic sanctions, which would forbid or limit the use, import, export, sale of, or payment for the Services; and (ii) not a denied party as specified in any applicable export or re-export laws or regulations or similar laws applicable in relevant jurisdictions or otherwise listed on any list of prohibited or restricted parties as administered by the Office of Foreign Control of the U.S. Department of the Treasury (“OFAC”), the U.S. Department of State, the United Nations Security Council, the European Union, Her Majesty’s Treasury of the United Kingdom, or other relevant sanctions authority (“Sanctions Authorities”). You agree to comply with all applicable export and re-export control laws and regulations, including without limitation the EAR and trade and economic sanctions maintained by OFAC as it may be applicable to you. Specifically, you agree not to – directly or indirectly – use, sell, export, reexport, transfer, divert, release, or otherwise dispose of any RV’S Mobile services, including products, software, or technology (notwithstanding products derived from or based on such technology) received from under these Terms to any destination, entity, or person or for any end-use prohibited by the applicable export control laws, trade and economic sanctions maintained by Sanctions Authorities or any applicable laws or regulations without obtaining any required prior authorization from the competent government authorities as required by those laws and regulations.
10. Prevailing Language. For all purposes, the English language version of the Terms shall be the original, governing instrument and understanding between you and us. In the event of any conflict between this English language version of the Terms and any subsequent translation into any other language, the English language version shall govern and control.
11. Force Majeure. RV’S Mobile shall not be in breach of the Terms nor liable for delay in performing, or failing to perform, any obligations under the Terms if such delay or failure result from unforeseen circumstances, events, or causes beyond RV’S Mobile’s reasonable control (including, without limitation, failures of third party software (whether open or not), failures of your telecommunication or internet service providers, force majeure, earthquakes, fires, floods, embargoes, labor disputes and strikes, riots, war, novelty of product manufacture or other unanticipated product development problems, and acts of civil and military authorities). In such cases, RV’S Mobile shall be entitled to a reasonable extension of the time for performing any such obligations under the Terms.
12. No Reliance. The parties acknowledge that no reliance is placed on any representation made but not expressly contained in these Terms.
CONTACT US
1. You can reach our team 24/7, 365 days a year. Just contact us through one of our communication channels:
  1. Email: support@rv-esim.com

Subscribe & Follow

CONSUMER TERMS OF SERVICE

Last updated: 03/10/2025

Let's Talk

Newsletters