We do not record your device location or web browsing activity. Your browsing activity is completely private.

As required by law, we keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.

Unlimited Roaming Data

Our Unlimited Data Plans are intended for travelers and mobile businesspeople who need reliable access to their apps and communications while roaming. They are not intended for high frequency or intense data usage, automated or machine usage, or large file transfers.

Examples of Regular Roaming Usage

✅ Streaming music or video a few hours a day - OK!

✅ Using social media apps like WhatsApp, Instagram, and TikTok -OK!

✅ Browsing the internet, email, and messaging throughout the day - OK!

✅ Using Mobile Hotspot for your laptop or tablet to join Zoom calls - OK!

✅ Connecting to your corporate VPN for regular business usage - OK! !

Examples of Usage That May Be Limited

❌ Downloading huge files from a server - Better to use Wi-Fi.

❌ Uploading/downloading an entire library of photos or music - Better to use Wi-Fi.

❌ Using the Mobile Hotspot as a router or proxy for multiple computers - Better to use Wi-Fi.

❌ Connecting to a TV and streaming video 12 hours a day - Better to use Wi-Fi.

❌ Using the connection for BitTorrent or P2P file sharing uploads - Better to use Wi-Fi.

Network Acceptable Use Policy (AUP) Please note that the above examples are guidelines only, and are not exhaustive. Our Acceptable Use Policy (AUP) lays out the standards of acceptable Internet usage while connected to our network, and prohibits activities such as sending SPAM, posting offensive or illegal content, and interfering with other computer networks.

We're Here to Help! This guide is meant to act as a guideline for users who may want to use high amounts of data for specialized applications. If you are a normal user, you should have no problems using our Unlimited Data Plans. Should you have any questions about your specific use case, please don't hesitate to contact us!

If your data plan doesn't work or can't be installed on your device, we will provide a 100% refund, no questions asked. This guarantee applies only to faulty data plans with no data usage.

Any Prepaid eSIM plan which consumes more than 10% of the plan's fixed data allowance, or any Unlimited eSIM plan which consumes more than 1 GB of data over any period of time, will be deemed to have been successfully provisioned and activated on the network, and will be non-refundable.

Additional Terms & Conditions apply, which can be found in the Master Service Agreement.

To request account cancellation or get help with service issues, please Submit a request!

Please do not mark your request Solved after viewing this Question. We need to manually review each cancellation/refund request.

Wi-Fi Hotspot Compatibility

Apple & Android

The Wi-Fi Hotspot / Internet Sharing feature is currently available with all Prepaid (non-unlimited) plans, Unlimited Standard, and Unlimited MAX plans, including Apple iOS and Android smartphones.

Troubleshooting Wi-Fi Hotspot

If you are unable to access Wi-Fi Hotspot on your device with a Maya Mobile eSIM plan, please try to restart the phone. Sometimes this is required after installing the eSIM for the first time, to fully initialize the network settings and feature availability.

Local Network Restrictions

The availability of Wi-Fi Hotspot ultimately depends on the local network operator, and may be restricted in some situations. Although the Wi-Fi Hotspot feature should be available in all regions on all eSIM plans, unfortunately we cannot guarantee availability in every possible situation.